Privacy Policy

This Privacy Policy describes how Pixel Perfect Apps LLC ("Pixel Perfect Apps," "we," "us," or "our") collects, uses, discloses, and retains personal information in connection with the SquadUp mobile applications, squadup.chat, and related services we operate (collectively, the "Service").

Information we collect

Information you provide

• Account and profile information. This includes your phone number, display name, username, and any profile photo, biography, home city, or sports preferences you provide. Account authentication uses one-time verification codes.
• Content and participation. This includes messages, replies, reactions, images, audio, attachments, squad and channel information, game details, schedules, invitations, memberships, rosters, and waitlist activity. Available features may differ by platform.
• Location and venue information. With your permission, we may collect device location, including precise coordinates, to support location-based features. We also process venue searches and locations selected or associated with games to provide places, maps, directions, and forecasts. Device-location permission is optional, and the Service does not continuously track your location in the background.
• Communications with us. This includes reports, support requests, feedback, attachments, and contact information, such as an email address, that you provide when communicating with us or requesting updates.

Information collected automatically

• Device and technical information. This may include IP addresses, device and installation identifiers, notification tokens, operating-system and application versions, language and time-zone settings, and service request information.
• Usage information. We collect information about interactions with screens and features for analytics and service improvement. Analytics records may be associated with account or installation identifiers and may include approximate location derived from an IP address.
• Diagnostics. We collect crash, error, performance, and diagnostic information. This may include account identifiers, interaction and request context, and session recordings collected on a sampled basis or in connection with errors. We apply filtering and masking measures intended to limit sensitive information in diagnostic records. Information or screenshots you submit with feedback may be included separately.

The current applications do not import or continuously synchronize your address book. Sharing an invitation through your device's share functionality does not, by itself, provide SquadUp with your address book.

How we use information

We use personal information to:

• Provide and maintain the Service, including authentication, profiles, conversations, squads, games, rosters, waitlists, and invitations.
• Deliver requested communications and notifications, including verification codes and updates concerning your account, conversations, and games.
• Provide location-based features, maps, venue information, and forecasts.
• Understand usage, evaluate features, diagnose problems, and improve the Service.
• Respond to support requests, feedback, privacy requests, and reports.
• Protect the Service and its users, prevent abuse, enforce our Terms of Service, honor communication preferences, and comply with applicable legal obligations.

We do not sell personal information, display advertising in the Service, or use message content to train machine-learning models.

Disclosure of information

Other users and recipients

Content and activity you share may be visible to other users according to the relevant feature and audience, including squad and channel members. Profile information and avatars may be visible to other users, and avatar images may be accessible through publicly available links. Recipients may retain, copy, or redistribute information you share.

Service providers and integrated services

We use providers for authentication, messaging, hosting, data storage, notifications, analytics, diagnostics, security, maps, place search, and weather information. These providers receive information relevant to the services they provide. Notification delivery may involve message previews and other notification content.

Our provider information describes the categories of services and personal information involved. Some integrated services, including Google Maps, also process information for their own purposes under their terms and privacy policies. See the Google Privacy Policy.

Legal and business purposes

We may disclose information where reasonably necessary to comply with applicable law or valid legal process; investigate fraud, abuse, or security incidents; enforce our terms; or protect the rights, safety, or property of the Service, our users, or others.

Information may also be transferred in connection with a merger, acquisition, reorganization, or sale of assets, subject to applicable law and any required notice.

Text messages

We use your mobile number to provide verification codes you request for app sign-in and to process verification, delivery, and opt-out information.

We do not sell, rent, or share your mobile phone number, or your SMS opt-in and consent, with third parties or affiliates for their own marketing or promotional purposes. We use messaging providers to deliver requested messages and process related information.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Opting out of verification messages may affect your ability to sign in. Additional messaging terms are included in our Terms of Service.

Retention and account deletion

We retain information for as long as reasonably necessary for the purposes described in this Policy, taking into account the nature of the information, operation of the Service, legal obligations, security, dispute resolution, and the interests of other users in shared content and activity.

Account deletion removes your active profile and access to the account and initiates removal from applicable service-provider systems. Processing by service providers may take additional time.

Certain information may remain after account deletion. This includes shared messages and media, historical participation records, and information retained for security, moderation, legal compliance, or messaging opt-outs. Existing chat messages are retained with the associated chat identity changed to "[Deleted User]"; their content may still identify you. Information may also remain in backups or cached copies pending ordinary expiration or replacement.

Analytics, diagnostic, and support information is subject to the applicable retention and deletion processes. Account deletion includes a request to remove identified analytics events; it does not necessarily remove every diagnostic record or information retained for the purposes described above.

See our account deletion notice for instructions and further information. You may contact us about specific content or retained information at contact@squadup.chat.

Your rights and choices

• Access and correction. You may request access to or correction of your personal information by contacting us. Certain profile information can also be updated in the application.
• Account deletion. You may request deletion through the application or by contacting us, as described in the account deletion notice.
• Device permissions. You may manage location, camera, microphone, photo, and notification permissions in your device settings. Disabling a permission may limit the relevant feature.
• Notifications. The application provides preferences for supported notification categories.

Depending on your jurisdiction, you may have additional rights concerning your personal information. We process requests in accordance with applicable law and may request information reasonably necessary to verify your identity and respond to your request.

Children

The Service is intended for individuals aged 13 and older and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us so we can investigate and take appropriate action, including deletion where required. Store content ratings may vary by platform or region and do not alter the minimum age in our Terms of Service.

Security

We use technical and organizational measures designed to protect personal information against unauthorized access, use, disclosure, or loss. No method of transmission or storage is completely secure. Security-incident notices will be provided where required by applicable law.

International processing

Information may be processed in the United States and other locations in which our providers operate. Data-protection laws in those locations may differ from those in your jurisdiction.

Changes to this Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised date. Where required by applicable law, we will provide additional notice of material changes.

Contact

For questions about this Policy or to submit a privacy request, contact:

Pixel Perfect Apps LLC contact@squadup.chat

Last updated: September 18, 2026.